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Return Policy

If you are dissatisfied with your order for any reason, you can return your items within 30 days from date of purchase for a prompt refund (*). Refunds will be credited in the same form as the original payment type. Items must be in their original condition, with no modifications or alterations of any kind.

* Please see the FAQs below:

Returns (Frequently Asked Questions)

How Do I Return My Item?
Northwood has a 30 day return policy. All parts and kits must be returned within 30 days with a valid RMA (return merchandise authorization) number. To obtain an RMA number, submit a “Contact Us” support ticket (above tab), and we will email you an RMA number with shipping instructions. Returns cannot be processed without an RMA Number.
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How Should I Ship Back My Return?
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.

All returns should be able to be tracked from the time you ship your return until it is signed for at Northwood.

Please make sure to clearly write the correct RMA number on the outside of the shipping box.
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When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us.
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Will I have to pay a restocking fee?
If your product is returned for any reason other than a definite error on our part, a 15% restocking fee may be deducted from your refund. If the part is still in its original "new" condition, the restocking fee may be waived.
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How long do part refunds take?
Most returns are credited within 7 days of receipt of return. Credit card refunds take approximately 3-5 business days to show up on your statement after we process the credit. You will receive an e-mail the day your refund is processed.
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Do you offer exchanges or replacement parts?
No. Original orders must be returned for refund. Replacements must be re-ordered.
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What if my order arrives damaged?
If your order arrives damaged or opened, do NOT accept the package. If a damaged or opened package has been left in your absence, you will need to contact the shipping company.
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What happens if I refuse my order?
If you refuse your order for any reason other than damage, a 15% restocking fee may be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 2 weeks to process.
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What if my part fails? What type of warranty does my part have?
Northwood triggers and kits come with a one year warranty excluding wear and tear items. If your part fails we will issue you an RMA number to return the product. Refund decisions on returned parts are made on a case-by-case basis. If your part is found to be defective you will receive a full refund.
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I installed my part, can I return it?
All items must be in resalable (new) condition for a full refund(*). We cannot accept items that have been custom-fitted. If your part does not function as expected when initially installed, please contact Northwood by email or 928-379-3769. Leave a message with a best time to reach you.

* Refunds will only be issued on the part itself minus any discounts. A 15% restocking fee may apply. Shipping charges are not refundable.
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Are shipping charges refundable?
Refunds will only be issued on kits or parts (minus any restocking fee if applicable). Shipping charges are not refundable.
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I got a wrong part, who pays for return shipping?
If the fault was ours for sending the wrong part, we will reimburse for "First Class Mail" return shipping of the item(s) back to Northwood. Replacement item(s) will be shipped to customer at no charge.
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